RETURNS


Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 Several types of goods are exempt from being returned. 

Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 

  • Gift cards 
  • Downloadable software products (game and software keys) 
  • Some health and personal care items 
  • Customized items (Cosplay items customized to fit the wearer) (Exceptions to this are items that arrive damaged or not as described in our store).

To complete your return, we require a receipt or proof of purchase. This may be provided in the form of an emailed receipt, order number (that shows a completed order) or last 4 digits of the credit card used to purchase.Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
  • Any item that is returned more than 30 days after deliveryRefunds (if applicable) 


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, and it's been more than 14 business days, please contact us at webmaster@thepinkcontroller.com.

 Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 


 Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and we will provide a return address. Game keys are not eligible for exchanges. Customized cosplay items are not eligible for exchanges unless it meets the criteria listed above (damaged or not as described).

Gifts

 If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card or credit will be sent to you via email.

 If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and she will be notified the gift was returned.

 Shipping

 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.